Returns & Exchanges

At Big Ass Luxuries, we stand behind the grandeur of our home collections and offer a 30-day window for returns on all oversized decor and premium furnishings. To qualify for a full refund, items must be in their original packaging and pristine condition.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our concierge team with your order number to request a Return Merchandise Authorization (RMA) label.

• 2.
  Secure Packaging

  Carefully repack your luxury items in their original crates or boxes, ensuring all protective padding is in place to prevent damage during transit.

• 3.
  Scheduled Pickup

  Due to the scale of our products, we will coordinate a professional white-glove freight service to collect the return directly from your residence.

• 4.
  Inspection and Refund

  Once our warehouse confirms the item meets our quality standards, your refund will be processed to your original payment method within 5-7 business days.